Shipping policy

SHIPPING & DELIVERY

1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note: Processing time is separate from shipping time.

2. Estimated Shipping Times To ensure efficient delivery and offer a diverse catalog, we utilize a global network of premium fulfillment partners. Please allow the following estimated delivery times:

• US, UK, Canada, Australia, New Zealand: 7–15 business days.

• Rest of the World: 10–20 business days. Note: Shipping times may occasionally vary due to high demand, customs processing, or other external factors. We appreciate your patience.

3. Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method.

4. Order Tracking Once your order is shipped, a Shipment Confirmation email containing your tracking number(s) will be provided. The tracking information may take 2-4 days to update in the carrier's system.

5. Customs, Duties, and Taxes International orders may be subject to customs duties and taxes upon arrival in the destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

6. Incorrect Addresses & Refused Deliveries Customers are strictly responsible for ensuring that the shipping address provided at checkout is accurate and complete. AunestCo is not liable for packages delayed, lost, or returned due to an incorrect address. We cannot issue refunds for orders shipped to an incorrect address provided by the customer.

7. Lost or Stolen Packages AunestCo is not responsible for lost or stolen packages that have been confirmed as "Delivered" by the shipping carrier to the correct address. If your tracking indicates the package was delivered but you have not received it, please contact your local carrier directly to investigate.