Refund policy
RETURNS & REFUNDS (30-Day Satisfaction Guarantee)
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
1. Eligibility Criteria
To be eligible for a standard return, your item must be in the same condition that you received it: unused, in its original sealed packaging, and in resalable condition.
If you have opened and used the device but are not satisfied with the results, your return falls under our 30-Day Satisfaction Guarantee. In this case, the device must be returned in full working order with all original accessories and packaging. A 15% restocking and sanitation fee may apply.
Returns must be initiated within 30 days of delivery. A receipt or proof of purchase is required.
2. Return Process
Step 1: Contact our customer support team at support@aunests.com with your order number and reason for the return.
Step 2: Once your return is approved, our team will provide you with return instructions and the nearest return facility address. (Please do not send your purchase back to the manufacturer or without our prior authorization).
Step 3: Ship the item(s) back using a trackable shipping service.
3. Return Shipping Costs Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged, defective, or we made an error. Original shipping costs are non-refundable.
4. Damaged or Defective Items Please inspect your order upon reception. If you receive a damaged, defective, or wrong item, please contact us immediately at support@aunests.com with clear photos of the product and packaging. We will evaluate the issue and arrange for a free replacement or full refund at no additional cost to you.
5. Refunds & Exchanges
Refunds (Inspection Required): To ensure fairness and protect against fraudulent claims, all returned items must undergo a strict quality inspection upon arrival at our facility before any refund is issued. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method. If the item is returned severely damaged, missing original parts, or shows signs of intentional misuse not covered by our policy, we reserve the right to deny the refund or deduct a damage/restocking fee. Please allow 5-7 business days for the funds to appear in your bank account.
Exchanges: Exchanges are subject to product availability. The fastest way to ensure you get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.
6. Non-Returnable Items
Certain types of items cannot be returned, including:
Gift cards.
Clearance or final sale items.
Conductive serums or skincare gels that have been opened or unsealed (for hygiene and safety reasons).
7. 1-Year Limited Warranty (Video Proof Required)
We stand behind the quality of our beauty tools. Your AUNEST™ device comes with a 1-year limited warranty covering manufacturing defects. If your device stops working due to a hardware issue within one year of purchase, we will replace it free of charge.
Please note: To initiate any warranty claim, you must provide a clear video demonstrating the defect. This warranty does not cover damage caused by misuse, dropping, water damage, or normal wear and tear.